We ensure that our products are securely packaged to protect them as much as possible during transit. However, if a product arrives with you in less than perfect condition, please let us know within 7 days of receipt (by using the 'Contact Us' button on the website) and return the product to us within 30 days of receipt. We will happily replace it. The return address will be stamped on the back of the package.
If you change your mind about the product you have bought, you can cancel your order within 7 days of receipt. If you then return the product to us undamaged in its original packing within 30 days of receipt, we will willingly reimburse the full cost of the product.
If for any reason you are unhappy with the service we have provided or the product you have bought, please contact us in the first instance by e-mail (click on 'Contact Us' on the website) and we will do our very best to resolve any concerns you have. We respond to all e-mails within 24 hours, often straightaway.
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